Our mattresses are crafted to live a long life helping you wake up better, which is why we offer limited warranties on our products.

The limited warranty covers:

1. Manufacturing defects such as sagging/depressions

2. Flaws in the foam causing it to split or crack

3. Cover defects, such as unraveled stitching


Please note: 
Sagging/depression requirements will vary based on the type of mattress. Using the law label attached to your mattress, reference the Warranty Code Key below to see the normal body impression allowance.

If you're experiencing sagging greater than the allowance listed for your product, or any other issue, you may be experiencing a defect!

Before submitting a claim we recommend checking two things before submitting a sagging/depression claim:

1. Check your foundation. If you're having a mattress issue, we've found that unevenness or sagging can occur when the frame or foundation you're using isn't supporting the mattress properly.

2. Rotate your mattress. It's completely normal for the mattress to break in and soften with use over time. We recommend rotating the mattress at least every 6 months to ensure the mattress breaks in appropriately on both sides of the bed. Softening of the mattress from regular use over time is not covered by the warranty.

Okay, checked those things. Now what? 

To request a mattress warranty claim for Beautyrest, Serta, and Simmons, please fill out the Mattress Warranty Form. It should take about 10 minutes and will walk you through the process step-by-step including some requirements, and gathering some order information and photos of the issue.