The Beautyrest® warranty
Our mattresses are crafted to live a long life helping
you wake up better, which is why we offer limited warranties on our products.
The limited warranty covers:
1. Manufacturing defects such as sagging/depressions
2. Flaws in the foam causing it to split or crack
3. Cover defects, such as unraveled
stitching
Please note:
Sagging/depression requirements will vary based on the type of mattress. Using
the law label attached to your mattress, reference the Warranty Code Key below
to see the normal body impression allowance.
If you’re experiencing
one of these issues, we’re here to help! Use the following tips and
instructions to process a warranty claim on your mattress.
Before submitting a claim, we
recommend checking two things before submitting a sagging/depression claim:
1.
Check your foundation. If you’re having a mattress issue, we’ve found
that unevenness or sagging can occur when the frame or foundation you’re using
isn’t supporting the mattress properly.
2. Rotate your mattress. It’s completely normal for the
mattress to break in and soften with use over time. We recommend rotating the
mattress at least every 6 months to ensure the mattress breaks in appropriately
on both sides of the bed. Softening of the mattress from regular use over time
is not covered by the warranty.
Okay, checked those things. Now what?
To request a mattress warranty claim, please fill out
the Mattress Warranty Form. It should take about 10 minutes and
will walk you through the process step-by-step including some requirements and
gathering some order information and photos of the issue.
For other Beautyrest accessories and furniture issues.
Email us at CanCustomerService@SertaSimmons.com with a quick description of what you’re
experiencing along with pictures and your current address, and we’ll get back
to you once we review your message. We need to see photos or videos of the
issue to help us diagnose how to best help. For instance, if your furniture is
squeaking, a video might be better than a photo. Additionally, we’ll need a
photo of the product tag (if present on the product). Typically, this is enough
for us to help, but if we have any further questions, we will reach back out to
you!
Your mattress warranty is likely covered by the retailer directly.
Most retail partners will handle their
own warranties. If your retailer has closed, or you’ve moved out of their
service area, reach out to us directly at either 1-877-809-0094 or via
email at CanCustomerService@SertaSimmons.com We will need verification to
determine if we can provide further assistance. For the fastest
resolution, please complete on our online warranty form. We will need verification to
determine if we can provide further assistance.
Any non-mattress items may be covered by the
manufacturer directly. The process will differ depending on the product type.
Please reference the chart below for contact information.
Beautyrest manufacturing partners.
There are many products which Beautyrest licenses and
are manufactured by a third-party partner.If you purchased your mattress
through a retailer, reach out to them for further warranty assistance. If you
purchased a non-mattress, reach out to one of the below manufacturers for
further assistance
Heated Products
JLA Home
Phone Number: US 866-456-8852 Can 905-607-3939, 289-851-1277 Ext. 232
Email: Jlacs@jlahome.com
Adjustable Bases
Ergomotion
Phone Number: US 1-888-550-3746
Email: info@ergomotion.com
Nisco: Customer Service
Phone Number: US 1-855-430-8943
Email: niscocustomerservicewest@gmail.com
Down/Feather Pillows
Blue Ridge Home
Phone Number: US/Can 1-800-971-2677 and 626-960-6069 Ext: 101
Memory Foam Pillows
Future Foam
Phone Number: US 800-733-8061
Email: cpwarrantyclaims@futurefoam.com
Beautyrest warranty brochure
Beautyrest
Warranty Card
Need help finding your warranty information?
Warranty Code Key
Warranty Code on Law Label
Total Limited Warranty
Normal Body Impression
A
10 Year
1-1/2" or less
B
1 Year
1-1/2" or less
D Mattress
10 Year
1-1/2" or less
D Topper
1 Year
N/A
E Mattress & Foundation
20 Year
3/4" or less
E Cover
2 Year
N/A
F
20 Year
3/4" or less
G
2 Year
N/A
H
5 Year
1-1/2" or less
I
20 Year
1-1/2" or less
J
3 Year
1-1/2" or less
K
10 Year
1-1/2" or less
L
25 Year
3/4" or less
M
15 Year
1-1/2" or less
N
25 Year
1-1/2" or less
O
25 Year
3/4" or less
P
10 Year
3/4" or less
The Beautyrest® warranty
The Beautyrest® warranty
Our mattresses are crafted to live a long life helping
you wake up better, which is why we offer limited warranties on our products.
The limited warranty covers:
1. Manufacturing defects such as sagging/depressions
2. Flaws in the foam causing it to split or crack
3. Cover defects, such as unraveled
stitching
Please note:
Sagging/depression requirements will vary based on the type of mattress. Using
the law label attached to your mattress, reference the Warranty Code Key below
to see the normal body impression allowance.
If you’re experiencing
one of these issues, we’re here to help! Use the following tips and
instructions to process a warranty claim on your mattress.
Before submitting a claim, we
recommend checking two things before submitting a sagging/depression claim:
1.
Check your foundation. If you’re having a mattress issue, we’ve found
that unevenness or sagging can occur when the frame or foundation you’re using
isn’t supporting the mattress properly.
2. Rotate your mattress. It’s completely normal for the
mattress to break in and soften with use over time. We recommend rotating the
mattress at least every 6 months to ensure the mattress breaks in appropriately
on both sides of the bed. Softening of the mattress from regular use over time
is not covered by the warranty.
Okay, checked those things. Now what?
To request a mattress warranty claim, please fill out
the Mattress Warranty Form. It should take about 10 minutes and
will walk you through the process step-by-step including some requirements and
gathering some order information and photos of the issue.
For other Beautyrest accessories and furniture issues.
Email us at CanCustomerService@SertaSimmons.com with a quick description of what you’re
experiencing along with pictures and your current address, and we’ll get back
to you once we review your message. We need to see photos or videos of the
issue to help us diagnose how to best help. For instance, if your furniture is
squeaking, a video might be better than a photo. Additionally, we’ll need a
photo of the product tag (if present on the product). Typically, this is enough
for us to help, but if we have any further questions, we will reach back out to
you!
Your mattress warranty is likely covered by the retailer directly.
Most retail partners will handle their
own warranties. If your retailer has closed, or you’ve moved out of their
service area, reach out to us directly at either 1-877-809-0094 or via
email at CanCustomerService@SertaSimmons.com We will need verification to
determine if we can provide further assistance. For the fastest
resolution, please complete on our online warranty form. We will need verification to
determine if we can provide further assistance.
Any non-mattress items may be covered by the
manufacturer directly. The process will differ depending on the product type.
Please reference the chart below for contact information.
Beautyrest manufacturing partners.
There are many products which Beautyrest licenses and
are manufactured by a third-party partner.If you purchased your mattress
through a retailer, reach out to them for further warranty assistance. If you
purchased a non-mattress, reach out to one of the below manufacturers for
further assistance
Heated Products
JLA Home
Phone Number: US 866-456-8852 Can 905-607-3939, 289-851-1277 Ext. 232
Email: Jlacs@jlahome.com
Adjustable Bases
Ergomotion
Phone Number: US 1-888-550-3746
Email: info@ergomotion.com
Nisco: Customer Service
Phone Number: US 1-855-430-8943
Email: niscocustomerservicewest@gmail.com
Down/Feather Pillows
Blue Ridge Home
Phone Number: US/Can 1-800-971-2677 and 626-960-6069 Ext: 101
Memory Foam Pillows
Future Foam
Phone Number: US 800-733-8061
Email: cpwarrantyclaims@futurefoam.com
Beautyrest warranty brochure
Beautyrest
Warranty Card
Need help finding your warranty information?
Warranty Code Key
Warranty Code on Law Label
Total Limited Warranty
Normal Body Impression
A
10 Year
1-1/2" or less
B
1 Year
1-1/2" or less
D Mattress
10 Year
1-1/2" or less
D Topper
1 Year
N/A
E Mattress & Foundation
20 Year
3/4" or less
E Cover
2 Year
N/A
F
20 Year
3/4" or less
G
2 Year
N/A
H
5 Year
1-1/2" or less
I
20 Year
1-1/2" or less
J
3 Year
1-1/2" or less
K
10 Year
1-1/2" or less
L
25 Year
3/4" or less
M
15 Year
1-1/2" or less
N
25 Year
1-1/2" or less
O
25 Year
3/4" or less
P
10 Year
3/4" or less
